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FAQs
FAQs
Kindly visit the reservation page on our website [www.easyluxuryliving.com/reservation] to make your reservation
Complete your booking process by making payment on our website at [www.easyluxuryliving.com/reservation]
- If you have booked your next trip with us, you will receive couple of text messages with necessary contact information for direct contact with Easy Luxury Living Clients Manager.
- If you have not booked your next trip with us, you can find our contact information on our website.
Minimum age requirement is 25 years old.
- Yes. You must have a valid comprehensive insurance with rental coverage. We advise contacting your insurance agent before reservations for verification purposes.
- If our guest does not have a comprehensive insurance with rental coverage, we advise contacting your insurance agent before reservations to purchase rental coverages.
- No. We advise against this.
You will receive couple of text messages specifying the required documents for vehicle pick-up. But in most cases always have a copy of your “driver’s license” and “insurance card” handy. Most importantly, information on the document provided after reservation must match the information provided during your reservation process on our website to avoid issues with your reservation.
You will receive couple of text messages with the necessary pick-up information.
Kindly contact Easy Luxury Living.
- No. If you are yet to pre-pay or complete your booking process, there will not be a cancellation fee.
- Yes. If you pre-paid for your vehicle or completed your vehicle booking process, the following conditions will apply:
- If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50.
- If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus (a cancellation fee of USD $50 and 50% of 1 day trip cost).
- Yes. Our pre-selected location can be found on the website when making your reservations.
- We also do pick-up/drop-off based on request if within specific miles from the company branch address [ 3355 Lenox Road Atlanta, GA 30326]. For further information regarding this, please contact Easy Luxury Living.
Yes. It is highly recommended that our guest should wash and clean the vehicle before return for health/safety reasons due to the Corona virus pandemic. If unable to do so, we recommend our guest to contact Easy Luxury Living before Vehicle drop-off to keep the next guest safe.
Yes. We highly recommend contactless pick-up/drop-off for health/safety reasons.
- Yes. But for the time being we would recommend the contactless pick-up/drop-off.
- If contact pick-up/drop-off is necessary, please do your part, keep yourself and anybody you encounter safe by following the rules and regulations in place by the Georgia Department of Public Health. For more information regarding the Covid-19 rules and regulations please visit [https://dph.georgia.gov].
No. ELL does not offer unlimited distance per day.
- Miles included per day on any of our rental vehicle Is 150 Miles per day.
- If our guest drives further than the distance included, they will be charged a fee per mile calculated using your daily price. This additional fee calculation would be displayed on the checkout page.
- Additional fee calculation example: “Total actual trip price divided by total trip included mileage”. Mathematical representation of 2 days trip:
- Price per day = $ 100
- Miles per day = 150mi
- Total trip price for 2 days trip = $200
- Total trip miles for 2 days trip = 300mi
- Additional fee calculation: $200 / 300mi = 0.70/mi
Note: We advise our prospective clients to pay close attention to the additional fee charged if exceed the actual miles per day.
- You can extend your trip by returning to the website, select the same vehicle and choose the trip dates.
NOTE: You can only extend a vehicle if it is available on our website.
- Pets are not allowed in our vehicle for considerable reasons.
- Smoking is not allowed in our vehicles for considerable reasons.
NOTE: If violated, Easy Luxury Living would determine and communicate the appropriate fine necessary for violating our zero-tolerance policy.
A luxury VIP chauffeur service is a high-end transportation service that provides professional chauffeurs and luxurious vehicles to cater to the needs of VIP clients. It offers a premium and exclusive experience for individuals who require personalized and reliable transportation.
Our luxury VIP chauffeur service provides a fleet of top-of-the-line vehicles that include luxury sedans, SUVs and high-end luxury cars. These vehicles are carefully selected to ensure utmost comfort, style, and safety for our VIP clients.
Our chauffeurs undergo rigorous training and have extensive experience in the field of luxury transportation. They are professional, highly skilled, and possess excellent knowledge of traffic regulations and routes. They also receive specific training in customer service etiquette to ensure a seamless and exceptional experience for our VIP clients.
Booking our luxury VIP chauffeur service is simple and convenient. You can make a reservation through our website, mobile web, or by contacting our dedicated customer service team. We recommend booking in advance to secure your preferred vehicle and chauffeur.
No. We only allow bookings 24 hour prior to your service start date. Reservation is available 24/7.
Yes, our luxury VIP chauffeur service operates 24 hours a day, 7 days a week, including holidays. We understand that VIP clients may require transportation at any time, and we are committed to providing our services whenever needed.
Absolutely! We offer the option to request a specific chauffeur based on availability after your initial trip experience with any of our experienced chauffeurs. If you have a preferred chauffeur, please inform us at the time of booking, and we will make every effort to accommodate your request.
We prioritize the privacy and confidentiality of our VIP clients. Our chauffeurs are trained to respect and maintain the highest level of confidentiality. Additionally, our vehicles are equipped with privacy features, ensuring a discreet environment for our clients during their journeys.
Yes, we offer a range of additional services to enhance the VIP experience. These services may include airport transfers, event transportation, personalized itineraries, VIP security arrangements, and more. Please contact our customer service team to discuss your specific requirements.
The safety and security of our VIP clients are of utmost importance to us. Our chauffeurs are trained to prioritize safety and defensive driving techniques. Our vehicles undergo regular maintenance and safety inspections. Additionally, we can arrange for VIP security personnel, upon request, to provide an extra layer of security during transportation.
Our rates are based on factors such as the type of vehicle, duration of service, distance traveled, and additional services requested. We offer competitive pricing while ensuring that our VIP clients receive the highest level of service and luxury. For detailed information on rates, please contact our customer service team or refer to our website.
All vehicles selected have a standard starting price of USD 140.99 which includes the “vehicle wash cost”, “the chauffeur cost” plus the “service charge”. Note: The service charge will be different depending on the vehicle type selected. Additionally, we multiply the distance by the hour rate displayed on the reservation page and an added 8% tax.
USD 140.99 + (distance x hour rate) + tax = Total service cost.
No, gratuity is not included in the pricing. Gratuities are optional and left to the discretion of our VIP clients. If you wish to express your appreciation for excellent service, you can provide a gratuity directly to the chauffeur.
We value feedback from our VIP clients as it helps us improve and maintain the highest standards of service. You can provide feedback or share your experience by contacting our customer service team directly or through our website, social media pages. We appreciate your input and take it into consideration to continually enhance our services.
Should you have any further questions or require additional information, please do not hesitate to contact our customer service team. We are dedicated to ensuring an exceptional luxury VIP chauffeur service experience for our esteemed clients.
Our cancellation policy may vary depending on the specific circumstances and the timing of the cancellation. We encourage you to refer to our terms and conditions or contact our customer service team for detailed information on our cancellation policy.
Absolutely! We strive to accommodate special requests and provide customized experiences for our VIP clients. Whether it’s specific refreshments, preferred music, or any other requirements, please inform us at the time of booking, and we will make every effort to fulfill your requests.